Refund Policy
We totally get it—life doesn’t always go as planned. If something’s not quite right with your purchase, we’re here to make things right. Our goal is to ensure you have a smooth and pleasant experience with us, and we’ll always do our best to assist you.
When You’re Eligible for a Refund
We want to support you and make sure you’re satisfied. Refund requests are reviewed on a case-by-case basis, and you may be eligible for a refund if:
- Late Delivery: Your product doesn’t arrive on time for the event or date you needed it.
- Product Issue: The product doesn’t work as expected, isn’t as described, or is damaged upon arrival.
- Cancellation: You’ve had to cancel your order for any reason.
To qualify for a refund, please reach out to us within 30 days of your purchase. We’ll take a careful look at your request and work with you to understand the situation. If your refund is approved, it will be issued to your original payment method.
Please Note: Service fees and delivery charges are non-refundable. All refund decisions are final, but we’re committed to being as fair as possible in handling your concerns.
Timelines That Matter
Refund Requests: Please request a refund within 30 days of purchase to be eligible.
Refund Processing: Once your refund is approved, it typically takes 5–10 business days to appear in your account, depending on your bank or payment provider.
If the Product Date Changes
We understand that life can be unpredictable, and sometimes plans or schedules change unexpectedly. Rest assured, we are committed to being flexible and accommodating in such situations. If your product’s delivery or usage date needs to be adjusted, don’t worry—your order remains valid for the updated date, and we’ll ensure that everything is ready for you when you need it.
However, if the new date no longer works for your needs, we are here to help. Please reach out to us, and we’ll assess your eligibility for a refund or discuss any alternative solutions that might better suit your situation. Our goal is to make sure you have a seamless experience with us, and we will do our best to work with you on any adjustments that are necessary.
Your satisfaction is our priority, and we want to make sure you feel supported throughout your entire journey with us. If you need any assistance, don’t hesitate to contact us, and we’ll gladly assist with any changes or concerns you may have.
Personal Reasons
Life happens, and sometimes things don’t go according to plan due to illness, travel changes, or any personal reason. If you find yourself in this situation, don’t hesitate to get in touch with us. We’re here to listen and will do our best to find a kind and fair solution to fit your needs.
Final Note
At Eventpointuk, we truly value your experience with us. We understand that making a purchase is an important decision, and our goal is to ensure you feel confident and completely satisfied with your choice. Your satisfaction is our top priority, and we’re committed to providing exceptional support every step of the way.
If you have any questions, concerns, or need assistance with anything—whether it’s about our products, your order, or general inquiries—our team is here for you. Don’t hesitate to reach out to us at info@eventpointuk.com. We’re always ready and happy to assist you in any way we can.
We believe in building lasting relationships with our customers, and we are here to make sure your experience with us is nothing short of great. Thank you for choosing us. Your trust means the world to us, and we can’t wait to continue serving you!
